Complaints Policy

We aim to offer all of our clients an efficient and effective service. You are welcome to send us compliments, complaints or suggestions but if you are unhappy with any aspect of our service you should feel free to raise the matter promptly with the Solicitor with conduct of your case. We would much prefer that any misunderstandings are dealt with at an early stage than to have a client who is any way dissatisfied.

However should there be any matter which we cannot resolve, you may write to the firm’s designated complaints handler, Mr K Jones at the following address:- Mr K Jones St Georges Works, 51 Colegate, Norwich, NR3 1DD

Mr Jones will deal with your complaint within eight weeks, although this may be sooner if this is a relatively simple matter. You have 12 months to complain to us from the time that you realise that there is a problem. If you are not satisfied with the way that your complaint has been dealt with you are at liberty to contact the Legal Ombudsman at the following address:- PO Box 6167, Slough, SL1 0EH.

If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulations Authority (The Cube, 199 Wharfside Street, Birmingham, B1 1RN), who deal with professional conduct complaints, and complaints and redress mechanisms are provided through the Legal Ombudsman, who can be contacted at PO Box 6167, Slough, SL1 0EH, telephone 0300 555 0333 (+44 121 245 3050 if calling from abroad), minicom text phone user 18002 0300 555 0333, by email at, or at

Any complaint to the Legal Ombudsman should be made within 6 months of the date of our substantive response to you but can be made 8 weeks after your initial complaint to us, whether or not the compliant is still outstanding.